Rewards – Terms & Conditions

Last updated: January 11, 2026

The Ardens Rewards Program (“Rewards Program”) is offered by Ardens Beauty Collective Inc. (“Ardens,” “we,” “us,” or “our”). Participation in the Rewards Program is subject to the following Terms & Conditions.

By enrolling in or participating in the Rewards Program, you agree to be bound by these Terms & Conditions.

1. Eligibility & Enrollment

  • The Rewards Program is open to individuals who are at least 18 years of age and have a valid customer account with Ardens.
  • Membership is free and optional.
  • Ardens reserves the right to refuse or revoke participation at its sole discretion.

2. Earning Points

  • Members earn points on eligible purchases of merchandise made on www.ardens.ca.
  • Points are earned before taxes, shipping fees, and discounts.
  • Ardens reserves the right to audit, adjust, or cancel points if earned through misuse, technical error, or abuse of the program.
  • Points are not earned on:
    • Shipping charges
    • Taxes
    • Gift cards
    • Redeemed rewards
    • Any excluded or promotional items (if applicable)

Points Earning by Tier

  • Gold: 1 point per $1 spent
  • Platinum: 1.25 points per $1 spent
  • Diamond: 1.5 points per $1 spent

Ardens may adjust point-earning rates at any time.

3. Points Redemption

  • Points may be redeemed for discounts on future purchases, subject to availability.
  • Minimum redemption: 300 points.
  • Rewards apply to merchandise only and cannot be applied to taxes, shipping, or other fees.
  • Maximum reward redemption per order: $20 CAD.
  • Points have no cash value, are not transferable, and cannot be exchanged for cash.
  • Redemption values are subject to change at Ardens discretion.

4. Points Expiry

  • Gold members: Points expire after 12 months of inactivity. Inactivity means no qualifying purchase within a rolling 12-month period.
  • Platinum and Diamond members: Points do not expire while the account remains active and in good standing.
  • If tier status is downgraded, associated benefits and perks will adjust accordingly.
  • Expired points cannot be reinstated.

5. Tier Status & Eligibility

  • Tier status is determined based on qualifying spend within a rolling 12-month period.
  • Tier upgrades take effect once the required spend threshold is reached.
  • If annual spend requirements are not maintained, tier status may be downgraded.

6. Birthday Rewards

  • Birthday rewards are available to eligible members who have provided a valid birth date in their account.
  • Birthday bonus points (currently 250 points) are issued once per calendar year.
  • Members may update their birth date prior to their birthday. Abuse of the birthday system may result in removal of rewards at Ardens’ discretion.
  • Birthday rewards are non-transferable and have no cash value.
  • Birthday gifts and coupons may vary by membership tier and are determined at Ardens’ discretion.

7. Returns & Refunds

  • Points earned on returned or refunded items will be deducted from the member’s account.
  • Rewards used on a purchase are not refundable as cash.
  • In the event of a return, redeemed points may be re-credited to the member’s account at Ardens’ discretion.
  • Refunds will be issued only for the actual amount paid, excluding any reward value used.

8. Free Gifts & Promotions

  • Free gifts and promotional rewards are limited in quantity and available while supplies last.
  • Free gifts cannot be substituted, exchanged, or redeemed for cash.
  • Promotional offers may be modified or discontinued at any time.

9. Shipping Limitations

  • Rewards and promotions may exclude shipments to Yukon, Northwest Territories, and Nunavut, due to carrier limitations.

10. Account Misuse & Fraud

  • Ardens reserves the right to suspend or terminate accounts suspected of:

    • Fraud
    • Abuse of the Rewards Program
    • Violation of these Terms & Conditions
  • Any points earned through fraudulent or abusive activity will be void.

11. Program Changes & Termination

  • Ardens reserves the right to:
    • Modify the Rewards Program
    • Change earning or redemption rules
    • Suspend or terminate the program at any time, with or without notice.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

13. Contact

For questions about the Rewards Program, please contact us at:
📧 support@ardens.ca