Privacy policy

Last updated: January 11, 2026

Ardens Beauty Collective Inc. ("Ardens Beauty", "we", "us", or "our") is committed to protecting your privacy and safeguarding your personal information. We respect the trust you place in us and handle your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By accessing or using our website www.ardens.ca (the "Site"), you consent to the practices described in this Privacy Policy.

1. Who We Are

Legal name: Ardens Beauty Collective Inc.
Jurisdiction: Canada
Business type: Online beauty and personal care retailer
Contact email: support@ardens.ca

2. What Is Personal Information

Under PIPEDA, personal information means information about an identifiable individual. This may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third parties)
  • Order history
  • IP address and device information

Business contact information is not considered personal information under PIPEDA.

3. Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly

  • When you create an account
  • When you place an order
  • When you subscribe to emails or loyalty programs
  • When you contact customer support

b) Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and interactions on the Site

This information is collected using cookies and similar technologies.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Communicate order updates and customer support responses
  • Provide loyalty programs, promotions, and rewards
  • Improve our website, products, and services
  • Detect and prevent fraud
  • Comply with legal and regulatory obligations

We only collect and use personal information for purposes that a reasonable person would consider appropriate under the circumstances.

5. Consent

By providing personal information to Ardens Beauty, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at support@ardens.ca. Withdrawing consent may limit our ability to provide certain services.

6. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information to trusted third parties only as necessary to operate our business, including:

  • Payment processors (e.g., Shopify Payments)
  • Shipping and logistics providers
  • Email marketing and loyalty program providers
  • Fraud prevention and analytics services

These third parties are contractually required to protect your information and use it only for authorized purposes.

7. International Data Transfers

Some of our service providers may store or process personal information outside of Canada (including the United States). In such cases, your information may be subject to the laws of those jurisdictions.

We take reasonable steps to ensure that your information receives an appropriate level of protection.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember your preferences
  • Analyze traffic and usage patterns

You may adjust your browser settings to refuse cookies; however, this may limit some features of the Site.

9. Safeguards & Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

Payment information is processed securely by third-party payment processors and is not stored on our servers.

10. Accuracy of Information

We rely on you to ensure that your personal information is accurate, complete, and up to date. You may update your account information at any time or contact us for assistance.

11. Access & Correction Rights

Under PIPEDA, you have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate or incomplete information

To make a request, please contact us at support@ardens.ca. We may require identity verification before responding.

12. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

When no longer required, information is securely deleted or anonymized.

13. Children’s Privacy

Our Site is not intended for individuals under the age of majority in their province or territory. We do not knowingly collect personal information from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on the Site. Continued use of the Site constitutes acceptance of the revised Privacy Policy.

15. Complaints & Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

📧 Email: support@ardens.ca

If we are unable to resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.

By using our Site, you acknowledge that you have read and understood this Privacy Policy.