Shipping policy

Last updated: January 11, 2026

At Ardens Beauty Collective Inc. (“Ardens Beauty”, “we”, “us”, or “our”), we’re committed to delivering your orders reliably and transparently. This Shipping Policy explains how orders are processed and shipped through www.ardens.ca.

By placing an order, you agree to the terms outlined below.

1. Order Processing

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.

Processing times are separate from delivery times.

2. Shipping Method

At this time, we offer Standard Shipping only.

Delivery timelines vary depending on your location and carrier service levels, and are provided as estimates.

3. Free Shipping Threshold

  • Free standard shipping is available on orders of $35 CAD or more (before taxes and discounts).
  • Orders below $35 CAD are subject to standard shipping fees, calculated at checkout.

Free shipping promotions may change from time to time and will be clearly displayed at checkout.

4. Shipping Rates

Shipping fees (if applicable) are calculated at checkout based on:

  • Order weight
  • Delivery address
  • Applicable promotions

All shipping fees are displayed before you complete your purchase.
Shipping fees help offset carrier and handling costs. Free shipping thresholds are promotional and may change from time to time.

5. Shipping Destinations

  • We currently ship to Canadian addresses only, excluding Yukon, Northwest Territories, and Nunavut.
  • If you’re located in one of these regions and would like to place an order, please contact us at support@ardens.ca, and we’ll do our best to explore available options.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking details.

Please allow up to 24 hours for tracking updates to appear.

7. Shipping Delays

Delivery times are estimates and cannot be guaranteed. Delays may occur due to:

  • Carrier disruptions
  • Weather conditions
  • High shipping volume
  • Incorrect or incomplete address information

Ardens Beauty is not responsible for carrier-related delays once an order has shipped.

8. Incorrect Addresses

Please ensure your shipping address is accurate at checkout.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to reship the order.

9. Damaged or Lost Packages

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at support@ardens.ca, including photos of the item and packaging.

We will work with you to resolve the issue.

10. Return Shipping

If a return is approved:

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part (damaged, defective, or incorrect item).
  • Original shipping fees are non-refundable.

Please refer to our Refund & Return Policy for full details.

11. Contact Information

For shipping-related questions, please contact:

📧 Email: support@ardens.ca

By placing an order with Ardens Beauty, you acknowledge that you have read and agree to this Shipping Policy.