Terms of service

Last updated: January 11, 2026

Welcome to Ardens Beauty Collective Inc. ("Ardens Beauty", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products offered through www.ardens.ca (the "Site"). By accessing or using our Site, you agree to be bound by these Terms.

We’re committed to offering authentic products, transparent policies, and a fair experience for every customer.

If you do not agree with any part of these Terms, please do not use our Site.

1. Company Information

Legal name: Ardens Beauty Collective Inc.
Jurisdiction: Canada
Business type: Online beauty and personal care retailer
Contact: support@ardens.ca

2. Eligibility

You must be at least the age of majority in your province or territory of residence to use this Site or place an order. By using the Site, you represent that you meet this requirement.

3. Products & Authenticity

All products sold on Ardens Beauty are 100% authentic and sourced from authorized Canadian distributors or reputable suppliers. Product descriptions, images, and ingredient lists are provided for informational purposes only and may vary slightly due to manufacturer updates.

We do not manufacture the products sold and are not responsible for changes made by brands.

4. Pricing & Availability

  • All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
  • Prices are subject to change without notice.
  • We reserve the right to limit quantities or discontinue products at any time.
  • Errors in pricing or product information may occur. In such cases, we reserve the right to cancel or refuse orders.

5. Orders & Payment

By placing an order, you agree that:

  • All billing and shipping information provided is accurate and complete.
  • You are authorized to use the payment method submitted.

We reserve the right to cancel or refuse any order for reasons including, but not limited to, suspected fraud, unauthorized transactions, or inventory issues.

Accepted payment methods are displayed at checkout.

6. Shipping & Delivery

Shipping times provided are estimates only and are not guaranteed. Ardens Beauty is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.

Risk of loss passes to you upon delivery to the carrier.

7. Returns & Refunds

Please review our Returns & Refunds Policy for detailed information.

General rules:

  • Opened, used, or damaged beauty products are non-returnable due to hygiene and safety regulations.
  • Refunds are issued to the original payment method after inspection and approval.

We reserve the right to refuse returns that do not comply with our policy.

8. Promotions, Discounts & Loyalty Programs

Promotions, discount codes, and loyalty rewards:

  • Have no cash value
  • Are subject to expiration
  • Cannot be combined unless stated otherwise

We reserve the right to modify or terminate promotions or loyalty programs at any time without notice.

9. Intellectual Property

All content on this Site, including but not limited to text, images, logos, graphics, designs, and software, is the property of Ardens Beauty Inc. or its licensors and is protected under Canadian and international intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

10. User Conduct

You agree not to:

  • Use the Site for unlawful purposes
  • Submit false or misleading information
  • Attempt to interfere with Site security or functionality
  • Violate intellectual property or privacy rights

We reserve the right to terminate access for violations of these Terms.

11. Health & Safety Disclaimer

Products sold on this Site are cosmetic products, not medical treatments. Information provided is not intended to diagnose, treat, cure, or prevent any disease.

Always review ingredient lists and perform patch tests. Consult a healthcare professional if you have allergies, sensitivities, or medical conditions.

12. Limitation of Liability

To the fullest extent permitted by law, Ardens Beauty Inc. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or products purchased.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Ardens Beauty Inc., its directors, officers, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Site.

14. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict of law principles.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Continued use of the Site constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email: support@ardens.ca

By using this Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

  • Startup-appropriate (not Sephora-loose, not cold)

When you’re ready, say “Update Privacy Policy now” and I’ll do the same clean insertion there.